We guarantee our quality & workmanship 100%.
Notify Head Office within 7 days of receipt if products are not meeting your satisfaction.
Items must be returned, shipping prepaid, within 30 days and received back in original condition for a replacement product or full credit.
To receive credit, the original invoice must accompany the return.
In the event that returns are made on products for reasons other than quality and/or workmanship, shipping charges apply.
It is recommended, when ordering products where you are unsure of scent or product, choose small sizes prior to ordering larger quantities to ensure your scent & product satisfaction.
Retail Customers - Please follow the steps below to complete your return.
It is recommended that you review our f.a.q.'s page to learn about the differences in burning vegetable soybean candles. This may assist any concerns you may encounter. In the event that the information is not
related to your return, please contact us and we will do our best to assist you personally.
* All returns and exchanges require authorization prior to their return.
* Circle the item you wish to return.
* Provide a telephone number in case we have questions.
* Pack your return securely.
* Please return the insured package to:
* Note: Cancelled orders already shipped will be charged a 15% handling fee.
Willow Tree Collections Inc.
240 High St. W.
Moose Jaw, Sask. Canada S6H 1S8
* If you have questions or comments, please call us at 1-877-345-2269.
We will be happy to help you with the return or exchange. For orders that are incomplete or damaged, please contact us immediately upon receipt of goods.
We appreciate your business and provide excellent customer service to ensure that you enjoy the products that you use everyday.
Wholesale Buyers - Shipping fees are not refunded and a 15% restocking charge is applied. Due to the nature of our products, we do not accept returns or exchanges on unsold or dated merchandise.
It is recommended to reduce prices to clear products in a timely manner,
as all products carry a 1 year shelf life.
Excellence in promotion of our products ensures that your customer uses the products in compliance to their contents and customer care.
Please take the time to read and acknowledge the information that we provide.
Our f.a.q.'s section is an excellent resource when ordering products.
